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Frequently Asked Questions
1. How long does it take to execute my order?
Please provide the quantity and model number of the products you wish to order so we can provide a detailed production and delivery schedule.
2. How can I track the completion of my order?
Upon receipt of the deposit, we will immediately arrange production and shipment. Once the order is completed, we will provide inspection images of your order for confirmation before delivery.
3. Can you arrange delivery for us?
Yes, we can arrange shipping via LCL or FCL based on your requirements. Options for Air-transport or Ocean shipping are available. Your local logistics company will notify you once the goods reach the nearest port.
4. What is your product guarantee?
We guarantee 100% satisfaction on all our products. If you are not satisfied with the quality or service, please provide feedback immediately. We offer free replacements or compensation if contract requirements are not met.
5. Can I visit your production facilities?
Yes, we welcome visitors to our showroom. Please contact us in advance to schedule an appointment for a facility visit and to discuss product orders.
6. What shipping options are available?
We provide flexible shipping solutions including both Less than Container Load (LCL) and Full Container Load (FCL), supporting both sea and air freight depending on your specific needs.